Vibes Policies

Please read Vibes' policies carefully
Menu

Privacy Policy

Introduction

At Vibes Fragrances (hereinafter referred to as “Vibes,” “we,” “us,” or “our”), we hold the privacy of our customers and website visitors in the highest regard and are committed to protecting their personal data and handling it with full transparency and in accordance with the highest regulatory standards.

This Privacy Notice has been prepared in compliance with the Personal Data Protection Law and its implementing regulations. It aims to clarify the nature of the personal data we collect, the reasons for its collection, and how it is used and protected.

For the purposes of this notice, Personal Data means:
Any data, regardless of its source or form, that could lead to the specific identification of a user or make them directly or indirectly identifiable. This includes, but is not limited to, names, identification numbers, addresses, contact numbers, license and record numbers, bank accounts, credit cards, still or moving images, and any other data of a personal nature.

This notice applies to all sectors and business units of Vibes Fragrances. All employees, contractors, and subcontractors (whether permanent or temporary) are committed to its contents. Our commitment to protecting your privacy is fundamental to our operations.

1

Collection and Use of Personal Data

Purpose and Legal Bases for Data Processing
At Vibes Fragrances, we collect and process personal data based on one of the following legal grounds:

  1. Contractual Obligations: To process data necessary for fulfilling contracts and providing the agreed-upon products and services.
  2. Consent: To process data for additional purposes such as marketing, promotional offers, and information sharing, based on your explicit consent.
  3. Regulatory Compliance: To fulfill governmental or judicial requirements, or for purposes of national security or public health protection.
2

Objectives of Data Collection

Your personal data is collected to achieve several objectives, including but not limited to:

  • Developing, marketing, and delivering Vibes Fragrances products and services.
  • Managing operational processes and ensuring service continuity and quality.
  • Issuing invoices and processing payments.
  • Understanding customer needs and suggesting suitable products.
  • Notifying about new offers and products.
  • Responding to inquiries and complaints and providing an excellent customer experience.
  • Preventing fraud, detecting misuse, and protecting the company’s financial rights.
3

Cooperation with External Parties

  • Vibes Fragrances may cooperate with third parties (such as shipping companies or payment gateways) to improve service quality.
  • In the event your personal data is shared, this is done only within the limits of the purposes specified in this notice, in accordance with your consent, and in compliance with applicable regulations.
4

Types of Personal Data We Collect

  • Registration Data: Name, email address, phone number, address.
  • Usage Data: Cookies and browsing patterns.
  • Communication Data: Support requests, complaints, reviews.
  • Device Information: Such as device type or technical identifier for technical support purposes.
  • Operational Data: Such as customer location for improving delivery services.
5

Methods of Data Collection

  • During registration or purchase from the website or store.
  • When directly contacting us via the website, email, phone, or WhatsApp.
  • Through interactions on social media platforms.
  • Through browsing and using the website.
  • Via surveys (providing certain data in surveys is optional).
6

Data Retention Policy

  • We retain your personal data only for the period necessary to achieve the purposes for which it was collected, or to comply with regulatory and legal requirements.
  • We may retain some data after anonymizing it for analysis, research purposes, or to protect our legal rights.
7

Data Protection and Disclosure

We implement strict regulatory and technical procedures to protect your personal data. It is not disclosed unless necessary for regulatory reasons or to provide the service, and after obtaining the necessary approvals.
8

Cases of Disclosure Without Consent

Data may be disclosed without prior consent in the following cases:

  • For security purposes.
  • To implement regulations and laws.
  • To comply with judicial orders.
  • To protect public health or safety.
  • To protect the life or health of an individual or group of individuals.
9

Customer Rights

You have the right to:

  • Know how your personal data is processed.
  • Access your personal data.
  • Request a copy of your data.
  • Withdraw consent (where applicable).
  • Request correction or updating of your data.
  • Request deletion of your data when the legal purpose no longer exists.
10

Account Deactivation

You can exercise your rights by sending a request titled:
(Data Subject Requests – Account Deactivation Request)
to the email address:
info@vibesfragrances.com
We are committed to responding within a period not exceeding 30 days.
11

Cookies

We use cookies to enhance the user experience and analyze performance. You can control them through your browser settings, noting that disabling them may affect some website functions.
12

Updates to the Privacy Notice

We may update this notice from time to time. We advise reviewing it periodically.
13

Contact Us

Phone: 00201040140909
Email: info@vibesfragrances.com

Return and Exchange Policy

Dear Valued Customers,

Thank you for your trust in Vibes Fragrances. We are committed to providing original, high-quality products. Below, we transparently outline our Return and Exchange Policy, which aligns with the nature of perfume products and health and safety standards.

I. General Principle

Due to the nature of perfume products:

  • Perfumes are considered consumable goods and cannot be returned or exchanged once opened or used.
  • Vibes Fragrances only provides returns or exchanges in the case of a manufacturing defect or damage to the bottle upon receipt only.
  • Completing a purchase constitutes explicit customer agreement to this policy.

II. Cases Eligible for Return or Exchange

Requests will only be accepted if all the following conditions are met:

  1. Evidence of a broken or damaged perfume bottle upon receipt, or a confirmed manufacturing defect.
  2. The request is submitted within 24 hours only from the date of receiving the shipment.
  3. Clear photos of the damaged product are provided.
  4. The product must be unopened and completely unused.
    After reviewing the request, we will proceed with:
  • Replacing the product (subject to availability)
  • OR issuing a refund according to the refund policy.

III. Cases Not Eligible for Return or Exchange

  • The product being opened or used.
  • Disliking the fragrance or a change of opinion.
  • Submitting a request more than 24 hours after receipt.
  • Misuse or improper storage.
  • Tampering with the bottle or labels.
  • Not returning included gifts (if any).
  • Discounted products or bundles, except in cases of a manufacturing defect.

IV. Order Cancellation Before Shipment

  • An order can only be cancelled if it has not yet been shipped or prepared.
  • Once shipped, cancellation is not possible, and the no-return policy applies.

V. Refund Policy

  • The amount will be refunded to the original payment method whenever possible.
  • Refund Processing Time: 7 to 14 business days, depending on the payment provider.
  • The customer is responsible for the accuracy of their provided bank details.

VI. Shipping and Delivery

  • Within Cairo: 2 to 4 business days.
  • Within Egypt (Major Cities): 4 to 7 business days.
  • International Shipping: Depends on the shipping carrier. We will communicate with the customer and track the shipment until delivery.
  • Deliveries may be delayed during peak seasons and promotional offers.

Contact Us

Phone: 00201040140909
WhatsApp: Same number

Quality Policy

Vibes Fragrances commits to delivering high-quality perfumes that embody our brand identity and values. We focus on meeting customer expectations and ensuring an exceptional experience with every bottle.

We continuously develop our quality management system by upholding unwavering standards and adopting best practices. Our commitment to excellence guides every stage, from ingredient selection and product design to packaging and distribution, ensuring consistent quality and lasting customer satisfaction.

Our Quality Vision

At Vibes Fragrances, we aim to reach our customers and deliver our products with high efficiency through:

  • Strategic expansion within the Arab Republic of Egypt.
  • Expansion across the Gulf region and reaching global markets.
  • Continuous development of fragrances and the brand experience using modern and effective methods.

How We Fulfill Our Quality Commitment?

  • Customer Focus: Understanding their needs and striving to meet them consistently.
  • Clear, Measurable Goals: Aligned with the company’s vision and strategy.
  • Improvement and Development: Enhancing perfumes and related processes to ensure the highest levels of performance and quality.
  • Commitment to Standards: Adhering to quality and safety standards in all stages of production, packaging, storage, and distribution.
  • Listening to Feedback: Utilizing customer feedback as a fundamental tool for continuous improvement.

The Role of Our Team

Vibes Fragrances management believes that employees are the company’s true capital and is committed to:

  • Enhancing their awareness of the importance of quality and customer satisfaction.
  • Enabling them to perform their tasks efficiently and responsibly.
  • Fostering a culture of continuous improvement and teamwork to achieve the company’s goals and vision.

Management Commitment

Vibes Fragrances management is committed to supporting this policy, reviewing it periodically to ensure its effectiveness and continuity, and achieving the highest quality levels worthy of our customers and reflective of the brand’s global standing.